This incident is now resolved. All systems are operational and fully stable. Thank you for your patience.
Posted Oct 21, 2026 - 11:59 CEST
Monitoring
A fix has been implemented, and we are currently monitoring the result to ensure full system stability.
Posted Oct 21, 2026 - 10:38 CEST
Investigating
We are experiencing service disruption starting at 09:53 CEST due to an issue with our infrastructure provider. Our engineering team is investigating, and we’ll share an update shortly.
Posted Oct 21, 2026 - 10:15 CEST
This incident affected: prisma CLOUD website, API, SFTP, prisma APP, and Questionnaire Service.