Resolved -
The incident has been fully resolved.
The root cause was an error during scheduled infrastructure maintenance performed by our hosting provider.
We have implemented technical safeguards to prevent similar issues in the future. In parallel, we are working with our hosting provider on additional organizational measures to further minimize such risks.
We confirm that no data was lost and data consistency was not affected at any point.
We sincerely apologize for any inconvenience caused and appreciate your patience.
Apr 14, 09:17 CEST
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 14, 08:51 CEST
Identified -
The issue has been identified and a fix is being implemented.
Apr 14, 08:42 CEST
Investigating -
We are currently investigating this issue.
Apr 14, 08:36 CEST