prisma CLOUD status page
All Systems Operational
prisma CLOUD website ? Operational
90 days ago
99.86 % uptime
Today
API Operational
90 days ago
99.69 % uptime
Today
SFTP Operational
90 days ago
99.9 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 22, 2024

No incidents reported today.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024
Completed - The scheduled maintenance has been completed.
Oct 15, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 07:00 CEST
Scheduled - The update will start at 07:00 am CEST, October 15, 2024, and will presumably take about 1 hour to complete. During this time prisma CLOUD and all associated services hosted on the EU-based server site will not be available.

Please note that some statistics may not be shown on the Monitoring page right after the update and will be fully back shortly after the update is finished. Please also note that due to data migration, the period displayed for the therapy settings in the PDF report for prismaLINE and prisma VENT devices may be inaccurate for up to two days. The therapy settings on the device itself are correct and the therapy is delivered as expected.

The update includes:
• NEW: Be informed about alarms and notifications triggered on the therapy device with the Alarm lists for LUISA and prisma VENT
• NEW: Alarm list for LUISA is also available via API
• NEW: Device list improvements:
- See a list of deleted devices
- See devices equipped with modems that are currently not sending data
- Latest data source (modem, prisma APP, SD card) is shown
• NEW: Detailed device information in dedicated device section in the Patient File
• NEW: Timeline with a history of operations in the Patient File
• IMPROVED: Scroll-back-to-top button for easier navigation

Sep 30, 14:32 CEST
Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024
Resolved - One of our server experienced software problem and needed an attention of our hosting provider.
prisma CLOUD was not available starting from ca. 12:00 CEST till 13:04 CEST.

Oct 11, 13:28 CEST
Investigating - We are currently investigating this issue.
Oct 11, 12:45 CEST
Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.