prisma CLOUD status page
All Systems Operational
prisma CLOUD website ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
99.98 % uptime
Today
SFTP Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Our hosting provider has scheduled a maintenance operation for Wed, May 29 between 00:01 and 01:00, CEST.

The maintenance will disrupt prisma CLOUD for 15 minutes, including 5 minutes of downtime for all our associated services.

Posted on Apr 26, 2024 - 17:21 CEST
Past Incidents
May 27, 2024

No incidents reported today.

May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024

No incidents reported.

May 23, 2024

No incidents reported.

May 22, 2024

No incidents reported.

May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024
Completed - The scheduled maintenance has been completed.
May 13, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 07:00 CEST
Scheduled - The update will start at 07:00 am CET, May 13, 2024, and will presumably take 1 hour to complete. During this time prisma CLOUD and all associated services will not be available.

Please note that customer action is required as due to the infrastructure update all current API tokens created before Jan 9, 2024, will expire with this release. Please ask your organization admin to generate a new API token and replace it in your integrations as soon as possible to keep them working.

The update includes:

NEW: See the source of the last received data (modem, prisma APP, SD card) on the Monitoring tab

UPDATED: Device list CSV-export now contains registration type and the time of last data received via modem, prisma APP and SD card

NEW: Easily filter devices by "Last data received via prisma APP”, and see a corresponding warning icon if no data was received via the app during the last 3 days

NEW: Filter patients by recent activity in the patient notes

NEW: Remove devices via the prisma CLOUD UI

NEW: Trigger sending LUISA device data to the cloud from the prisma CLOUD side

NEW: Receive custom notifications directly within the prisma CLOUD UI

NEW: Get therapy settings for all therapy devices of a particular organization via API

NEW: Estonian and Norwegian languages are added

NEW: Log in via Microsoft Entra ID Single sign-on (please contact us via support@prismacloud.com if you want to use this feature)

Apr 25, 15:05 CEST