All Systems Operational

Uptime over the past 90 days. View historical uptime.
prisma CLOUD website Operational
API Operational
SFTP Operational
prisma APP Operational
Questionnaire Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Update prisma CLOUD to version 2.45 Nov 2, 2026 07:00-08:00 CET

The update is scheduled for November 2, 2026 at 07:00 am CET with an estimated downtime of 1 hour. During this time prisma CLOUD and all associated services will not be available. Therapy devices that try to communicate with prisma CLOUD during this time might throw an error message. After the system is available again, devices will synchronize their data, if necessary. No user interaction is required.
Posted on Oct 02, 2026 - 13:27 CEST

Oct 9, 2026

Service disruption due to infrastructure provider maintenance
Resolved - The incident has been resolved. Maintenance activities performed by our infrastructure provider unexpectedly impacted parts of our infrastructure, causing temporary service disruptions. All services are now operating normally. We apologize for the inconvenience and appreciate your patience.
Oct 9, 18:17 CEST
Investigating - We are currently experiencing service disruptions caused by maintenance activities performed by our infrastructure provider. Unfortunately, these changes have impacted parts of our infrastructure, resulting in intermittent service availability issues. We are actively working with the provider to fully restore normal operations.
Oct 9, 15:29 CEST

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

Maintenance of the hosting provider infrastructure
Completed - The scheduled maintenance has been completed.
Sep 28, 23:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 22:00 CEST
Scheduled - Our infrastructure provider will perform scheduled maintenance on their shared IPS Firewall infrastructure.

During this maintenance window, brief service disruptions or interruptions may occur, potentially affecting network traffic and service availability.

The maintenance is intended to improve the stability, security, and performance of the provider's firewall infrastructure.

We apologize for any inconvenience and appreciate your understanding.
Sep 15, 14:17 CEST

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

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