We are happy to inform you that the new version of prisma CLOUD was successfully rolled out. All services are up and running again.
Posted Jul 10, 2023 - 19:15 CEST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 10, 2023 - 16:00 CEST
Scheduled
The update will start at 04:00 pm CEST, July 10, 2023, and will presumably take about 8 hours to complete. During this time prisma CLOUD and all associated services will not be available. Therapy devices that try to communicate with prisma CLOUD during this time might throw an error message. After the system will be available again, devices will synchronize their data, if necessary. Please note that the telesettings that were set on July 10 may only be applied on July 11 as the service may be unavailable on July 10 exactly at the time when the devices are fetching settings from prisma CLOUD.
Posted Jun 26, 2023 - 12:10 CEST
This scheduled maintenance affected: prisma CLOUD website, API, and SFTP.