Resolved -
This incident has been resolved.
Apr 14, 18:46 CEST
Update -
We are continuing to monitor for any further issues.
Apr 14, 18:46 CEST
Monitoring -
prisma CLOUD is back online and we are closely monitoring the system to ensure stable operation.
Thank you for your patience!
Apr 14, 16:16 CEST
Update -
We have identified and fixed the root cause of the issue. However, our system needs additional time to process the accumulated data.
We expect this process to be completed around 16:00 CEST / 2:00 PM UTC. After that, all data will be fully available again.
We apologise for the inconvenience and appreciate your patience.
Apr 14, 13:32 CEST
Identified -
The issue has been identified and a fix is being implemented.
Apr 14, 11:33 CEST
Update -
We are continuing to work on restoring prisma CLOUD functionality.
We apologize for the inconvenience and will provide the next update at 10:00 AM UTC.
Apr 14, 10:54 CEST
Investigating -
We are currently experiencing a data processing issue. Our team is fully engaged and making every effort to resolve the problem as quickly as possible.
Apr 14, 08:39 CEST